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  • White Paper: Making Mobile Fully Transactional Will Provide a Return on Investment

    Financial institutions have been impacted by a rapidly changing social, economic, technological and regulatory market, resulting in the need for banks and credit unions to explore new areas of investment. By expanding mobile services beyond foundational to include transactions, financial institutions will derive increased value and return from customer relationships... more »

  • Mobile Banking is for Everyone

    (originally published in Dialogue Magazine) Banks are exploiting the opportunities offered by the mobile channel to serve customers across all sections and all geographies. As a banking and payments channel, mobile is flourishing. It has been embraced across the globe – from teenagers in Toronto to shopkeepers in South Africa... more »

  • White Paper: Mobile Banking Adoption - Breaking the Mobile Banking Glass Ceiling

    By addressing five key drivers of consumer adoption, financial institutions can accelerate mobile banking adoption rates and reach the mainstream. Financial institutions recognize the benefits the mobile channel offers – a lower cost to serve, increased customer satisfaction, retention and a higher return on investment – but for many, breaking... more »

  • White Paper: Snacking, Lunching and Fine Dining

    As consumers shift more interactions and transactions to the mobile channel, it is impacting the ways they interact via other banking channels, both digital and traditional. The Fiserv white paper equates consumers' interactions through the mobile, online and branch channels to snacking, lunching and fine dining. Mobile banking is similar... more »

  • White Paper: Mobile Moving Forward in 2012: Insights from Top-Tier Financial Institutions

    This in-depth survey, conducted by Forrester Consulting on behalf of Fiserv in September 2011, evaluated the plans of 10 banks and credit unions that in total hold more than one-third of all U.S. deposit accounts. The results revealed that these financial institutions are moving beyond the basics to deliver increasingly... more »