Sustained Thought Leadership
Next Generation Mobile Banking: Transactions Increase ROI
Mobile banking now plays a key role in the growth strategies of leading players and the rollout of basic services has yielded success. Find out how financial institutions can maximize return on investment by offering more transactional mobile banking capabilities
Many financial institutions, seeing the ROI from foundational mobile banking services, are considering expanding their mobile banking offerings. Research provides practical insight and experiential data to help them project how next-generation mobile banking capabilities have the potential to create both revenue opportunities and cost savings. By broadening mobile banking offerings, financial institutions will be positioned to increase mobile transactions, shift transactions away from higher-cost channels, and retain and attract more customers.
Speak to Pay - Speech-enabled Mobile Banking
In September 2012, we demonstrated our speech-enabled Mobiliti app at Finovate in New York.
We believe that for 'input intensive' tasks consumers are likely to want to use speech as an interface if it makes interactions easier and faster.
That's why we came up with Speak to Pay.
See the video here.
Snacking, Lunching and Fine Dining
As consumers shift more interactions and transactions to the mobile channel, it is impacting the ways they interact via other banking channels, both digital and traditional.
The Fiserv white paper equates consumers' interactions through the mobile, online and branch channels to snacking, lunching and fine dining. Mobile banking is similar to snacking, perfect for quick, on-the-go interactions. Online banking, like lunching, involves more in-depth interaction but is still predominantly focused on self-service. The branch can serve up the equivalent of a fine dining experience – ideal for special occasions requiring personal interaction and consultation.
The Fiserv white paper provides information and strategies to help financial institutions maximize the value of the mobile financial services channel, as well as address the resulting changes in other channels. Readers will gain specific insight into:
- Two key phenomena that are reshaping multi-channel banking: information convergence and interaction specialization;
- How the mobile channel is evolving from informational to transactional;
- The differences, and connections, among mobile, online and branch banking;
- Tips on how to create the optimum multi-channel user experience.
Mobiliti P2P and P2B M-Payment Demonstration
If you are interested in seeing a demonstration of our person-to-person and person-to-business mobile payments capability, feel free to watch the demonstration video from Finovate 2012.
Beyond Mobile Banking - Staking a Claim in Mobile Payments
M-Com / Fiserv published this research-based white paper on why financial institutions need to invest in mobile payments now.
Banks and Credit Unions can win the race to mobile payments, but it requires immediate management attention and sustained investment.
Download the Free White Paper